Payment Policy

Last Updated: July 20, 2025

Welcome to Zona Luxe. These Payment Terms outline the conditions governing all transactions made on our website. By completing a purchase, you acknowledge and agree to these terms.

1. Secure Payment Methods

At Zona Luxe, your payment security is our priority. We currently accept payments via PayPal only:

  • PayPal: Make fast, secure payments using your PayPal account.
  • During checkout, you will be redirected to PayPal’s secure platform to complete your payment.
  • Zona Luxe does not store or have access to your PayPal or any other sensitive payment information.

2. Pricing & Product Information

  • All prices on our website are listed in MYR (Malaysian Ringgit) and include applicable taxes unless otherwise stated.
  • We strive for complete accuracy in pricing and product descriptions. However, occasional errors may occur. We reserve the right to correct any discrepancies when identified.

3. Order Confirmation & Cancellations

  • Upon successful payment, you will receive a confirmation email with your order details.
  • You may cancel or modify your order before 3:00 PM MYT on the same day of purchase.
  • Orders placed after this cut-off time may not be eligible for changes or cancellations due to prompt order processing.

4. Shipping Guidelines

  • Free Shipping is offered on all orders within Malaysia.
  • Processing Time: 1 business day.
  • Delivery Time: 3–7 business days, depending on location.
    For more details, please refer to our Shipping Policy.

5. Returns & Refunds

We are committed to your satisfaction.
Please refer to our Refund & Return Policy for complete details.
Approved refunds will be processed to the original PayPal account used for the purchase.

6. Data Privacy & Security

Your privacy matters to us.
All payment transactions are securely processed via PayPal, ensuring your sensitive information remains protected.
Please review our Privacy Policy for further details.

7. Policy Updates

We reserve the right to update or amend these Payment Terms at any time.
Changes will be posted on our website. By continuing to shop with us, you accept the latest version of these terms.

Contact Information

If you have any questions regarding this Payment Policy or need further assistance, please contact us:

Store: Zona Luxe

Email: info@zonaluxe.com

Address: 43, Jalan 9, Taman Len Seng, 56000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.

Customer Support: 9:00 AM – 5:00 PM (GMT+8)

Response Hours: We strive to respond within 24 Business Hours

Contact Form: Contact Page